Secure Payment Policy

1. Defined terms

MyGearMarket. the online marketplace operated under the MyGearMarket brand.

Secure Payment. the MyGearMarket payment flow that allows eligible buyers and sellers to complete transactions through the platform using Stripe.

Buyer. a user purchasing or attempting to purchase an item through MyGearMarket.

Seller. a user listing or selling an item through MyGearMarket.

Transaction Value. the item price, accepted offer amount or accepted counteroffer amount plus applicable shipping costs.

Secure Payment Fee. the fee charged by MyGearMarket for use of Secure Payment.

2. What Secure Payment is

Secure Payment is an optional platform payment service that enables eligible buyers and sellers to complete transactions through MyGearMarket.

Secure Payment is available where users satisfy applicable platform, payment-provider, compliance and risk requirements. Seller verification, Stripe Connect onboarding and payout eligibility requirements may apply. Buyer identity verification is not required unless MyGearMarket expressly states otherwise for a specific future service.

MyGearMarket does not guarantee that a transaction will complete, that payment will be authorised, or that any buyer or seller will complete their obligations.

3. Role of MyGearMarket

MyGearMarket provides a marketplace and payment facilitation layer. MyGearMarket is not the seller, buyer, manufacturer, dealer, carrier, insurer, authenticator or appraiser of any listed item.

The underlying sale and purchase agreement is concluded directly between buyer and seller. MyGearMarket is not a party to that sale agreement.

MyGearMarket does not inspect, verify, authenticate, appraise, test or guarantee any item, listing, description, provenance, originality, ownership, condition, value, functionality or authenticity.

4. Stripe payment processing

Secure Payment transactions are processed through Stripe. By using Secure Payment, users acknowledge that payment processing may be subject to Stripe services, policies, terms, privacy notices and compliance requirements.

Stripe may require identity, business, risk, sanctions, anti-fraud or compliance checks before processing payments or enabling payouts.

Users may be required to agree to or comply with applicable Stripe terms. Relevant Stripe legal information is available at https://stripe.com/legal.

MyGearMarket is not responsible for payment authorisations, declines, reversals, reserves, holds, delays, compliance checks or other decisions made by Stripe, banks, card issuers, payment schemes or payment providers.

5. Secure Payment Fees

A Buyer Secure Payment Fee of 2.5% applies to the buyer when Secure Payment is used.

A Seller Secure Payment Fee of 2.5% applies to the seller when Secure Payment is used.

The Secure Payment Fee is calculated over the full Transaction Value, including the item price, accepted offer amount or accepted counteroffer amount plus applicable shipping costs.

No fee cap applies unless MyGearMarket explicitly states otherwise on the platform or in an updated version of this policy.

MyGearMarket does not add separate payment-method surcharges for specific payment methods. The Secure Payment Fee is a platform service fee and is not a per-method surcharge.

Users may not structure listings, offers, counteroffers or shipping charges to avoid or reduce Secure Payment Fees. MyGearMarket may cancel, restrict, adjust, investigate or suspend transactions that appear to involve fee avoidance.

6. Shipping, packaging and insurance

Shipping costs are set by the seller. Sellers are responsible for setting realistic shipping costs and for meeting shipping obligations.

When Secure Payment is used, applicable shipping costs are part of the Transaction Value and are included in the Secure Payment Fee calculation.

For every Secure Payment transaction, the seller must ship the item using trackable shipping and must insure the shipment for at least the full Transaction Value unless MyGearMarket expressly states otherwise.

The seller must package the item in accordance with carrier and insurance requirements. The seller is responsible for dispatch, packaging, tracking information, customs information where applicable and compliance with shipping restrictions.

Unless mandatory law provides otherwise, MyGearMarket is not responsible for loss, theft, delays, customs issues, import duties, incorrect shipping information, carrier failures, packaging failures or transport damage.

7. Payment methods and transaction limits

Available payment methods may vary depending on transaction value, buyer location, seller location, currency, Stripe availability, account status, risk checks and payment-provider requirements.

Credit card and PayPal are not available for Secure Payment transactions with a Transaction Value above EUR 2,000.

For higher-value transactions, MyGearMarket may limit available payment methods to lower-risk and lower-cost payment methods, such as iDEAL / Wero and Bancontact, where supported.

MyGearMarket may add, remove, restrict or modify payment methods at any time for operational, risk, compliance, legal or commercial reasons.

8. Offers, counteroffers and payment deadlines

Offers and counteroffers are negotiation tools and do not by themselves complete a sale.

Unless stated otherwise on the platform, offers expire automatically after the period shown on the platform.

Counteroffers must be accepted and paid within 24 hours unless the platform states a different period.

A sale is completed only after MyGearMarket receives confirmation of successful payment processing.

If payment is not completed within the applicable payment window, the offer, counteroffer or accepted offer may expire automatically and the listing may remain or become active again.

9. No platform refund processing

Any refund, return or compensation arrangement must be agreed directly between buyer and seller.

MyGearMarket currently does not process refund payments through the platform and is not responsible for collecting, holding, transferring, recovering or enforcing refund amounts between buyers and sellers.

Secure Payment Fees are not automatically refundable. Shipping costs are not automatically refundable once shipment has taken place.

If buyer and seller agree on a refund, return or compensation, they are responsible for arranging and documenting that arrangement between themselves, subject to applicable mandatory consumer law where relevant.

MyGearMarket may review reports of suspected fraud, abuse or policy violations, but is not required to mediate, decide or resolve refund, return or compensation disputes.

10. Direct transactions outside Secure Payment

Transactions arranged outside Secure Payment take place entirely at the buyer’s and seller’s own risk. MyGearMarket does not process, verify, protect, reverse, reimburse or support payments made outside Secure Payment.

No Secure Payment Fee applies to transactions completed outside Secure Payment.

11. Chargebacks, reversals and failed payments

If a payment is reversed, charged back, disputed, refunded, cancelled, held or otherwise not settled, MyGearMarket may take appropriate action to protect the platform and affected users. MyGearMarket may suspend accounts, restrict payouts, request information, cancel transactions, reverse platform actions, cooperate with Stripe or payment providers, and take other reasonable steps in response to chargebacks, disputes, fraud indicators or payment failures.

Users must provide accurate and timely information reasonably requested by MyGearMarket or Stripe in connection with payment disputes, chargebacks, verification or compliance checks.

12. Reports, fraud, abuse and enforcement

Users may report suspected fraud, abuse, misleading listings, policy violations or other trust and safety concerns through the platform.

MyGearMarket may review reports and may take action where it considers this appropriate, including warnings, listing removal, account restrictions, suspension, permanent restriction, cooperation with payment providers or reporting unlawful conduct to relevant authorities.

Reports are for platform safety and policy review. A report does not create an obligation for MyGearMarket to investigate, mediate or resolve a dispute, and MyGearMarket may not provide individual updates regarding the outcome of a report.

MyGearMarket may refuse, restrict, suspend, cancel or delay any transaction or account where fraud, abuse, illegality, sanctions risk, payment risk, regulatory risk or policy violation is suspected.

MyGearMarket is not required to disclose detailed risk, fraud or compliance reasons where doing so could compromise platform security, legal compliance or fraud prevention.

13. Disputes and platform assistance

MyGearMarket may, but is not obligated to, assist buyers and sellers with transaction-related issues. Any assistance does not guarantee recovery of funds, recovery of items, successful dispute resolution, reimbursement or a specific outcome.

Providing assistance does not make MyGearMarket a party to the underlying sale agreement and does not create liability for the item, description, seller conduct, buyer conduct, shipping or delivery.

14. Liability limitation

To the maximum extent permitted by law, MyGearMarket is not liable for indirect damages, consequential damages, loss of profit, loss of revenue, loss of opportunity, loss of goodwill, reputational loss, data loss, transport damage, customs issues, payment-provider failures, bank charges, currency conversion costs or actions or omissions of users or third parties.

To the maximum extent permitted by law, MyGearMarket’s total aggregate liability in relation to any Secure Payment transaction shall not exceed the total Secure Payment Fees actually received by MyGearMarket for that specific transaction.

Nothing in this policy excludes liability where such exclusion is not permitted under mandatory applicable law, including mandatory consumer protection rules.

15. User responsibilities

Buyers are responsible for reviewing listings carefully, asking relevant questions before purchase, checking suitability and completing payment within applicable deadlines.

Sellers are responsible for accurate listings, lawful ownership, item condition, packaging, shipping, dispatch, customs information, communication and compliance with applicable laws.

Users must provide accurate, complete and current information to MyGearMarket, Stripe and other relevant providers.

16. Policy acceptance and changes

Users may be required to accept this Secure Payment Policy before completing their first Secure Payment transaction.

MyGearMarket may record the user ID, policy version and acceptance timestamp.

MyGearMarket may update this Secure Payment Policy from time to time. The version applicable at the time of a Secure Payment transaction applies to that transaction, unless mandatory law requires otherwise.

17. Governing law and jurisdiction

This policy is governed by Dutch law, subject to any mandatory consumer protection rules that may apply.

Disputes relating to this policy shall be submitted to the competent court in the Netherlands, unless mandatory law provides otherwise.