Secure Payment & Shipments — How It Works

Checkout acknowledgement

By selecting Secure Pay, users should acknowledge the key points below before continuing.

• The seller must insure the shipment for the full transaction value.
• The seller must package the item in accordance with carrier and insurance requirements.
• Seller payout is automatically released 48 hours after tracking information has been uploaded.
• MyGearMarket is not responsible for shipment, transportation, delivery or receipt of items.
• MyGearMarket currently does not process refund payments through the platform.
• Mandatory consumer protection laws remain applicable to B2C transactions where required by law.

1. Buyer pays securely

The buyer completes payment through Secure Pay. The payment is processed through the platform payment flow and the seller is instructed to ship the item. Secure Pay links payment, shipping tracking and seller payout in one transparent workflow.

2. Seller ships the item

After payment, the seller receives a message that the item has been sold through Secure Payment and must be shipped. The seller must ship the item and upload tracking information to receive the payout.

3. Seller shipping requirements

For each Secure Pay transaction, the seller must insure the shipment for the full transaction value. The seller must package the item in accordance with the requirements of the selected carrier and the applicable insurer. The seller is responsible for choosing a suitable carrier, obtaining adequate shipping insurance and complying with carrier and insurance conditions.

4. Tracking upload and seller payout

Once the seller uploads tracking information, the order is marked as shipped and the 48-hour payout timer starts. Seller payout is automatically released 48 hours after tracking information has been uploaded, provided the order has not been cancelled before shipment and the payout is otherwise eligible under platform and Stripe requirements. Tracking information should include the selected carrier, the tracking number and the shipping date.

5. Missing tracking information

If the seller does not upload tracking information within 48 hours after buyer payment, the seller receives a reminder.

If tracking information is still missing after 96 hours, the seller receives a warning.

If tracking information is still missing after 120 hours, the buyer may cancel the order and receive a refund of the payment through the platform.

6. Refunds, returns and compensation

MyGearMarket currently does not process refund payments through the platform.

If a buyer and seller agree on a refund, return or compensation arrangement after a transaction, they must arrange that directly between themselves.

Secure Payment fees are not automatically refunded. Shipping costs are not automatically refunded once shipment has taken place.

Buyers and sellers should communicate clearly, keep records of any agreements and follow any applicable mandatory consumer law where relevant.

MyGearMarket is not required to mediate or resolve refund, return or compensation disputes.

7. If something goes wrong during shipping

If a shipment is lost or damaged during transport, the seller is responsible for pursuing any claim with the carrier and/or insurer.

The buyer and seller must reasonably cooperate so that the seller can submit and support a carrier or insurance claim.

Cooperation may include sharing photographs, packaging information, tracking information, descriptions of the damage and other information reasonably requested by the carrier or insurer.

8. Buyer cooperation and evidence

When reporting shipping damage, loss or other delivery-related issues, the buyer should inspect the package promptly after delivery.

The buyer should keep the original packaging, shipping box and protective materials until the matter has been resolved.

The buyer should take clear photographs of the outer packaging, carrier labels, internal packaging, the item itself and any visible damage.

The buyer should share the necessary information with the seller so that the seller can submit a claim to the carrier and/or insurer.

9. Returns

Where a return is agreed between the parties or required by applicable law, the buyer should return the item in its original packaging unless the parties agree otherwise.

The buyer should use suitable protective packaging and provide tracking information for the return shipment.

After receiving and inspecting the returned item, the seller is responsible for any agreed refund or compensation arrangement.

10. Report Issue

If a user believes that another user has violated MyGearMarket policies, the user may submit a Report Issue through the platform.

Reports may relate to suspected fraud, abuse, misleading listings, shipment issues, false claims, harassment or other policy violations.

MyGearMarket may review reports and take action where appropriate, including warnings, account restrictions, suspension, permanent restriction, listing removal, cooperation with payment providers or reporting unlawful conduct to relevant authorities.

Reports are for platform safety and policy review. MyGearMarket may not provide individual updates about the outcome of a report.

11. MyGearMarket’s role

MyGearMarket facilitates the platform and payment workflow, but is not a party to the sale agreement between buyer and seller.

MyGearMarket does not provide shipping services, does not take possession of items and is not responsible for packaging, shipment, delivery or receipt of items.

MyGearMarket is not required to investigate, mediate or resolve disputes between buyers and sellers, but may assist at its discretion by providing transaction-related information or platform support.

12. Consumer rights

Nothing on this page limits mandatory consumer protection rights that apply under applicable law.

For business-to-consumer transactions, statutory consumer rights remain applicable where required by law.

13. Marketplace rules and enforcement

All users must comply with the Secure Payment Policy, the Terms & Conditions and applicable law.

If a user fails to comply, provides false or misleading information, uploads misleading tracking information, abuses platform processes or engages in suspected fraud or other unlawful conduct, MyGearMarket may take action.

Possible actions include warnings, restricting account functionality, suspending access, removing listings, suspending or permanently restricting accounts, and reporting suspected fraud or unlawful conduct to relevant authorities.

Workflow overview